Policies & FAQ

Our Policies & FAQ

Policies & FAQ

FITloft GROUP + PERSONAL TRAINING POLICIES

1) CANCELLATION POLICY:

EARLY CANCEL:

GROUP CLASS: Cancellations made up to 8 hours prior to class start time will incur no charge.

PERSONAL TRAINING & BODYWORK: Cancellations made up to 24 hours prior to session start time will incur no charge.

LATE CANCEL:

GROUP CLASS: Cancellations within 8 hours of class start time / no shows will result in a charge to your FITFund, credit card on file, or class package. Monthly Unlimited & 3-Month Unlimited packages will incur a $10 late cancellation fee.
PERSONAL TRAINING & BODYWORK: Cancellations within 24 hours of the session start time will result in a charge to your FITFund, credit card on file, or a session deduction from your package.

LATE ARRIVALS: Group class reservations will be held for 5 minutes after the class start time. After 5 minutes, your spot may be released to the waiting list or walk-ins.

WAITLISTS: If you’re currently on the waitlist and a spot becomes available, you will be automatically added to the class and receive a confirmation via email or text. Once added, your reservation is confirmed, and the applicable cancellation policies will apply. If you are unable to attend, please make sure to remove yourself from the waitlist to avoid any charges.

MULTIPLE RESERVATIONS IN SAME DAY: The cancellation policy and resulting charges will apply to each individual group class reservation. For example, if you have multiple classes scheduled in one day and cancel / no show within 8 hours, a $10 fee will apply to each class.

2) PURCHASE & REFUND POLICY

Instructor and Coach assignments are subject to change. Pricing and package expiration dates are subject to change. Class packages are non-transferable and non-refundable.

> All single class purchases expire 30 days from the sale date.

> All New Client packages expire 30 days from the sale date.

> All 10-Pack Group Class package have a 90 day expiration date from the sale date.

> All 20-Pack Group Class package have a 90 day expiration date from the sale date.

> FITFunds have a one (1) year expiration form the sale date.

Expiration dates are enforced. We encourage you to choose your package wisely to ensure you can attend all classes within the designated time frame. All extension requests are to be made via email to info@fitloftmtc.com. (Packages must be active at the time of request. Previously expired packages are not eligible for reactivation / extension).

Policies & FAQ

Got Questions? We've Got Answers Right Here!

How do I join and get started?

Super simple! Just click “get started” anywhere on the page to book your discounted intro session where you’ll tour the gym & meet our team.

We will chat about your current situation and your desired situation goals to see if we can help determine which package is the best fit and if we are good fit for each other. Sign up today!

Do you provide Guidance on Recovery?

Yes! At FITloft, revitalize your body with our range of recovery services including a Cold Plunge Pool, Infrared Sauna, Physical Therapy, Massage Therapy, and Compression Therapy; each designed to enhance healing, reduce pain, and improve physical performance.

Discover the transformative effects of our tailored treatments and make recovery an integral part of your wellness routine. Sign up today!

Do I need to be Fit to Join?

Nope! Most of our clients are just getting started on their fitness and wellness journey.

We assess each new client’s fitness level while matching them with a FITloft personal trainer. Then our workouts are “universally scaled”, with a different version of each days workout designed for every level.

As you level up you can take on more challenging variants of the workout if you desire. All fitness levels are welcome in our group training classes, as modifications will always be provided. Sign up today!

What Makes FITloft Different From The Other Gyms Near Me?

We are the first and only Fitness and Wellness Destination, locally owned and purpose built to make an impact on the health and happiness in Montclair, New Jersey and the surrounding area.

Community is the heart of FITloft. Here, we foster a positive and inspiring atmosphere that encourages everyone to push their limits and explore their full potential in body, mind + spirit.

You’re not just a number here, everyone knows your name. We’re a community of like-minded people that wants you to show up and supports each other on this journey to live better lives – with no judgement or criticism along the way. Sign up today!

How Many Days Per Week Should I Attend To See Results?

When you start at FITloft, your fitness level will improve quickly, usually in the first 30 days.

The key to see results is consistency and commitment over time so that’s why we recommend 3 classes per week as a start.

You’ll be sore some days, so allow yourself recovery days between training sessions at first – over the course of the following months work up towards 5 days per week if you want to maximize! Sign up today!

What Should I Expect In A Class?

Some days classes are more strength focused, where you will focus on our lifts slowing the pace and building muscle. Movements like barbell squats, kettlebell swings, and occasionally some Olympics lifts deadlifts will be included.

Other days classes incorporate more cardio and conditioning, using rowers, bikes, and bodyweight intervals.

we may focus more on cardio and conditioning with rowers and bikes. Some days are focused on body weight movements like pushups, sit-ups, and pull-ups. Some days are a mix of everything.

Each class is 45 or 60 minutes and led by qualified certified Group Fitness Instructors. We always start together with a warm-up designed to activate the muscles being used in the workout. The fitness instructor will brief on the group on the workout, and the movements, and will guide proper form throughout. During the workout, the instructor will be guiding and providing “direction”.

At the end of class, we will cool down together to accelerate recovery and reduce potential injury. Sign up today!